SEO-AI Refund Policy

SEO-AI is sold by PineSeed Pty Ltd. This policy explains refunds, credits and payment disputes, and is part of the SEO-AI Terms of Service.

1. No money-back guarantee

We do not offer a money-back guarantee. We do not give refunds for a change of mind.

2. Your rights under Australian law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If a guarantee has not been met, you are entitled to a remedy. For a major failure, you can choose a refund or compensation. For a minor failure, we can choose to fix the problem within a reasonable time.

Nothing in this policy limits those rights. We give refunds as the Australian Consumer Law requires.

3. Cancelling a plan

You can cancel at any time on the site under Account, Plan. Your plan then runs to the end of the period you have paid for. Your articles stay readable, and your remaining credits stay available until they expire. Cancelling does not by itself earn a refund of the current period.

4. How to ask for a refund

Use the Contact support button in SEO-AI and tell us:

• the email address on your member account;
• the workspace name;
• the date and amount of the payment;
• what went wrong.

We will reply within 5 business days. If we agree, we refund to the original payment method through the site's checkout. If we do not agree, we will tell you why. You can still use your rights under the Australian Consumer Law.

5. What happens to credits

If a payment is refunded, we remove the unused credits that payment bought. If some of those credits were already used, we may take the value of the used credits into account in the refund where the law allows.

6. Articles that fail

If an article fails and cannot be finished, its credit comes back: when you give up on it, or after 7 days.

7. Disputes and chargebacks

Please contact us before you dispute a payment with your bank. We can often fix the problem faster.

If a payment is disputed, the dispute is handled through the site's checkout. We remove the unused credits that payment bought, and we may restrict your access to paid features while the dispute is open.

8. Contact

PineSeed Pty Ltd